Terms of Service

Services Agreement

This Services Agreement (this "Agreement") is a binding contract between you ("Customer," "you," or "your") and SubItUp ("Provider," "we," or "us"). This Agreement governs your access to and use of the Services (as defined below).

THIS AGREEMENT TAKES EFFECT AS OF THE DATE YOU ACCEPT THIS AGREEMENT (the "Effective Date"). YOU ACCEPT THIS AGREEMENT BY EXECUTING THE ASSOCIATED ORDER FORM. BY ACCEPTING THIS AGREEMENT, YOU AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

INDIVIDUALS ACCEPTING THIS AGREEMENT REPRESENT THAT THEY ARE ACCEPTING ON BEHALF THEMSELVES OR ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY THAT HAS AUTHORIZED THEM TO BIND SUCH ENTITY TO THIS AGREEMENT AND TO USE THE SERVICES ON SUCH ENTITY'S BEHALF AS ITS AUTHORIZED USER. FOR PURPOSES OF THIS AGREEMENT, "CUSTOMER" SHALL REFER TO THE INDIVIDUAL OR ENTITY ON WHOSE BEHALF THIS AGREEMENT IS ACCEPTED AND "AUTHORIZED USER" SHALL REFER TO THE INDIVIDUAL ACCEPTING THIS AGREEMENT AND ANY OTHER INDIVIDUALS AUTHORIZED BY THE APPLICABLE CUSTOMER TO ACCESS AND USE THE SERVICES FOR CUSTOMER'S BENEFIT HEREUNDER, AS FURTHER DEFINED BELOW.

INDIVIDUALS OR ENTITIES WHO ARE NOT CUSTOMERS OR AUTHORIZED USERS MAY NOT ACCESS, USE, OR AUTHORIZE ACCESS TO OR USE OF THE SERVICES WITHOUT THE PRIOR WRITTEN APPROVAL OF PROVIDER

1. Definitions.

   (a) "Aggregated Statistics" means data and information related to Customer's use of the SaaS that is used by Provider in an aggregate and anonymized manner, including to compile statistical and performance information related to the provision and operation of the SaaS.

   (b) "Authorized User" means Customer's employees, consultants, contractors, and agents (i) who are authorized by Customer to access and use the Services under the rights granted to Customer pursuant to this Agreement; and (ii) for whom access to the Services has been purchased hereunder.

   (c) "Customer Data" means, other than Aggregated Statistics, information, data, and other content, in any form or medium, that is submitted by an Authorized User through the SaaS.

   (d) "Documentation" means Provider's user manuals, handbooks, and guides relating to the Services provided by Provider to Customer either electronically or in hard copy form/end user documentation relating to the Services.

   (e) "Law" means any law, rule or regulation.

   (f) "Modifications" means modifications, improvements, customizations, updates, enhancements, aggregations, compilations, derivative works, translations and adaptations, and "Modify" has a corresponding meaning."

   (g) "Order Form" means the associated order from executed by the Customer that identifies details around Customers use of Services.

   (h) "Professional Services" means training, consulting or other professional services ordered by Customer for provision by Provider, as described in a Order Form. The term "Professional Services" does not include the SaaS or any support services.

   (i) "Provider IP" means (i) the Services, the Documentation, (ii) anything developed, provided or made available by or on behalf of Provider under this Agreement; and (iii) any Modifications to any or all of the foregoing. Provider IP includes Aggregated Statistics and any information, data, or other content derived from Provider's monitoring of Customer's access to or use of the Services, but does not include Customer Data.

   (j) "SaaS" means the software-as-a-service offering, as described in an Order Form.

   (k) "Services" means the SaaS, the Professional Services and any support services described in Section 4.

   (l) "Third-Party Products" means any third-party products provided with or incorporated into the SaaS, including any open source software.

2. Access and Use.

   (a) SaaS and Document Rights. Subject to Customer's compliance with the terms and conditions of this Agreement, Provider grants to Customer, the limited, non-exclusive, non-sublicensable, non-assignable (except in compliance with Section 12(g)), non-transferable (except in compliance with Section 12(g)) right, during the applicable Order Form Term (as defined in Section 11(a)), solely for Customer's internal business purposes, to: (i) access and use the SaaS ordered by Customer pursuant to an Order Form, and (iii) use the Documentation applicable to the Services ordered by Customer pursuant to an Order Form, in each case on the terms and conditions set out in this Agreement.

   (b) Restrictions.

   (i) Customer shall not use the Services or Documentation beyond the scope of the rights expressly granted in this Agreement. Without limiting the generality of the foregoing, Customer shall not, and shall not permit others to: (1) copy, modify (except for user-configurable functionality), or create derivative works of the Services or Documentation; rent, lease, lend, sell, sublicense, assign, transfer, distribute, or otherwise make the Services or Documentation available except as authorized in writing by the Company; (2) reverse engineer, disassemble, decompile, decode, adapt, or attempt to derive or gain access to the source code of the Services; (3) remove, alter, or obscure any proprietary notices or labels, including brand, copyright, trademark, or patent notices; (4) use or access the Services or Documentation in any manner that infringes, misappropriates, or violates intellectual property or other rights of any person, or in any manner that violates applicable law; (5) use the Services to upload, post, transmit, or otherwise distribute any material that is defamatory, abusive, harassing, harmful, invasive of privacy, infringing, obscene, or otherwise objectionable or unlawful; (6) transmit viruses, corrupted files, or any software or programs that may interfere with or damage the operation of the Services, any user's devices, or any third-party systems; (7) use the Services to engage in unauthorized advertising, promotions, spam, or solicitations, or to participate in pyramid schemes or other unsolicited commercial activities; (8) restrict or inhibit any other user's use of the Services or interfere with the security, functionality, or performance of the Services, including through actions such as excessive load or disruptive activities; (9) access or use the Services in a manner that facilitates or involves impersonation, misrepresentation, or forgery of headers or other identifiers to disguise the origin of content transmitted through the Services; or (10) conduct any probing, vulnerability scanning, penetration testing, or other activities aimed at testing the security of the Services without prior written consent.

   (ii) Customer Data Restrictions. Customer shall not itself, and shall not permit others to, use the Services to create, collect, transmit, store, use or process any Customer Data: (i) that contains any computer viruses, worms, malicious code, or any software intended to damage or alter a computer system or data: (ii) that Customer does not have the lawful right to create, collect, transmit, store, use or process; or (iii) that violates any applicable laws, or infringes, violates or otherwise misappropriates the intellectual property or other rights of any third party.

   (iii) Authorized User Restrictions. The total number of Authorized Users will not exceed the number set forth in the applicable Order Form, except as expressly agreed to in writing by the Parties and subject to any appropriate adjustment of the license fees payable hereunder.

   (c) Reservation of Rights. Provider reserves all rights not expressly granted to Customer in this Agreement.

   (d) Suspension; Modification. Notwithstanding anything to the contrary in this Agreement, Provider may, at its discretion: (i) suspend Customer's or any Authorized User's access to or use of the SaaS, or Provider's provision of support services: (A) for scheduled maintenance in accordance with this Agreement; (B) to address any actual threatened security concerns or harm to Provider, Customer Data, the Services or Provider's other customers, (C) if Customer or any Authorized User violates any provision of this Agreement (any such suspension described in this Section 2(f)(i), a "Service Suspension"); and (ii) Modify the Services. Provider will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that Customer or any Authorized User may incur as a result of a Service Suspension. Customer is required to accept all patches, bug fixes and updates made by or on behalf of Provider to the Services

3. Customer Responsibilities.

   (a) General. Customer is responsible and liable for (i) all uses of the Services and Documentation resulting from access provided by Customer, directly or indirectly, whether such access or use is permitted by or in violation of this Agreement; and (ii) identifying and authenticating all Authorized Users. Without limiting the generality of the foregoing, Customer is responsible any Authorized Users' breach of this Agreement, as if by Customer. Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers and the like.

   (b) Third-Party Products. Provider may distribute certain Third-Party Products with the Services. For purposes of this Agreement, such Third-Party Products are subject to their own license terms and the applicable flow through provisions referred to in the Order Form. If Customer does not agree to abide by the applicable terms for such Third-Party Product, then Customer should not install or use such Third-Party Products.

   (c) Passwords and Access Credentials. Customer shall keep all passwords and access credentials associated with the Services confidential and secure. Customer will not sell or transfer them to any other person or entity. No Authorized User may share them with any other person. Customer will promptly notify Provider about any unauthorized access to the Services or Customer's passwords or access credentials.

   (d) Privacy Policy. Provider complies with its privacy policy, available at www.subitup.com/privacy-policy/ ("Privacy Policy"), as updated from time-to-time, in providing the Services. By accessing, using, and providing information to or through the Services, you acknowledge that you have reviewed and accepted Provider's Privacy Policy, and you consent to all actions taken by us with respect to your information in compliance with the then-current version of Provider's Privacy Policy. If the Services require processing of personal information as defined by applicable data privacy laws and regulations, Provider will enter into a Data Processing Addendum ("DPA") containing appropriate language to comply with applicable laws and regulations.

4. Support.

   (a) Service Services. Subject to the terms and conditions of this Agreement, Provider shall use commercially reasonable efforts to make the Services available in accordance with the Documentation and this Agreement. The access rights granted hereunder entitles Customer to the support services as follows. Provider will provide technical support to Customer via both telephone and electronic mail on weekdays during the hours of 9:00 am through 5:30 pm Eastern time, with the exclusion of federal holidays ("Support Hours"). Customer may initiate a support ticket during Support Hours by calling 617-401-8733 or any time by emailing support@subitup.com. Provider will use commercially reasonable efforts to respond to all support tickets within one (1) business day.

5. Fees and Payment.

   (a) Fees; Payment; Late Payment; Modification. Customer shall pay Provider the fees ("Fees") set forth in the Order Form, without offset or deduction. Provider will prepare and send to the Customer, at the then-current contact information on file with Provider, one or more invoices for any Fees that have become due and payable. Unless otherwise expressly stipulated in an invoice, Customer will pay all invoiced amounts in US dollars within 30 calendar days of the invoice date. If Customer's use of the Services exceeds the service capacity set forth on an Order Form or otherwise requires the payment of additional fees (pursuant to the terms of this Agreement), Customer will be billed for such usage and Customer will pay the additional fees in accordance with this Agreement. If Customer fails to make any payment when due, Provider may charge interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law, plus all expenses of collection, until fully paid.

   (b) Taxes. All Fees and other amounts payable by Customer under this Agreement are exclusive of taxes and similar assessments. Customer is responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental or regulatory authority on any amounts payable by Customer hereunder, other than any taxes imposed on Provider's income.

6. Confidential Information.

   From time to time during the Term, either party may disclose or make available to the other party information marked or otherwise identified in writing by a party as proprietary or confidential, or information that, under the circumstances surrounding the disclosure, the recipient should recognize as being confidential (collectively, "Confidential Information"). Confidential Information does not include information that, at the time of disclosure is: (a) generally publicly available; (b) known to the receiving party at the time of disclosure; (c) rightfully obtained by the receiving party on a non-confidential basis from a third party; or (d) independently developed by the receiving party. The receiving party shall not disclose the disclosing party's Confidential Information to any person or entity, except to the receiving party's employees who have a need to know the Confidential Information for the receiving party to exercise its rights or perform its obligations hereunder. Notwithstanding the foregoing, each party may disclose Confidential Information to the limited extent required (i) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the party making the disclosure pursuant to the order shall first have given written notice to the other party and made a reasonable effort to obtain a protective order; (ii) to establish a party's rights under this Agreement, including to make required court filings; or (iii) to to its affiliates, and its and their respective officers, directors, employees, shareholders, prospective investors, agents and consultants (collectively, the "Representatives"), provided that the receiving party shall take all necessary precautions or measures to prevent improper access to the Confidential Information or use or disclosure of the Confidential Information by its Representatives and shall be responsible for any breach of the obligations of this Agreement by any of its Representatives. On the expiration or termination of the Agreement, the receiving party shall promptly return to the disclosing party all copies, whether in written, electronic, or other form or media, of the disclosing party's Confidential Information, or destroy all such copies and, on request, certify in writing to the disclosing party that such Confidential Information has been destroyed, provided, however, that the receiving party and its Representatives may retain copies of the Confidential Information for legal or archival purposes, or if they are stored on the receiving party's information technology backup and disaster recovery systems until their ordinary course deletion. Any such retention shall continue to be governed by his Agreement. Each party's obligations of non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire five years from the termination or expiry of this Agreement, whichever earlier; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.

7. Intellectual Property Ownership and Feedback.

   (a) Provider IP; Third-Party Products. As between the parties, (i) Provider owns all rights, title, and interests in and to the Provider IP; and (ii) the applicable third-party providers own all rights, title, and interests in and to the Third-Party Products.

   (b) Customer Data. As between the parties, Customer owns all right, title, and interest in and to the Customer Data. Customer hereby grants to Provider a non-exclusive, royalty-free, worldwide license to access, store, transmit, use and otherwise process the Customer Data to provide the Services to Customer.

   (c) Warranty. Customer represents and warrants to Provider that Customer has all the rights, power and authority necessary to grant the above Customer Data license and that use of the Customer Data in the manner contemplated will not breach the rights of any third party. Customer is solely responsible for obtaining, and will obtain, all rights, consents, and permissions from, and making all requisite disclosures to, Authorized Users, in each case as required under applicable laws, for: (a) its use of their Authorized Users in connection with the Services; and (b) for Provider to perform the Services and the obligations under this Agreement, including to collect, procure, gather, store, process and access Customer Data. Customer agrees that it will (i) not request any sensitive personal information, including credit card or banking information, or personal health information, from its Authorized Users through the Services; and (ii) inform Provider of any data protection laws applicable to Authorized Users.

   (d) Content Responsibilities. Customer is responsible for any and all Customer Data provided hereunder and for compliance with this Agreement, including obtaining all necessary licenses, permissions and consents to enable all material comprising Customer Data to be made available to Provider for Provider to transmit, host and store. For greater certainty, Customer shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Customer Data. For greater certainty, Customer shall make any disclosures in its privacy notices, or as otherwise required under Law, regarding Customer's use of the Services to collect and process Customer Data.

   (e) Feedback. Customer or any Authorized User or other personnel may from time to time provide suggestions, comments or other feedback ("Feedback"), including, with regard to Services. All Feedback is and shall be given entirely voluntarily. Feedback, even if designated as confidential, shall not, absent a separate written agreement, create any confidentiality obligation for Provider. Provider is free to use and exploit the Feedback without obligation.

8. Limited Warranties and Warranty Disclaimer.

   (a) To the extent applicable, Provider warrants that the SaaS will perform materially as described in the Documentation for the applicable Order Form Term. The warranties set forth in this Section 8(a) do not apply and become null and void if Customer or any Authorized User: (1) breaches any provision of this Agreement; (2) does not promptly notify Provider in writing of any non-conformance regarding the warranty; (3) installs or uses the Services on or in connection with any hardware or software not specified in the Documentation or expressly authorized by Provider in writing; or (4) misuses the SaaS, including any use of the software other than as specified in the Documentation or expressly authorized by Provider in writing. In the event of a breach of a warranty in Section 8(a) Provider shall, at its sole option, either: (i) repair or replace the applicable SaaS, provided that Customer provides Provider with all information Provider reasonably requests to resolve the reported failure, including sufficient information to enable the Provider to recreate such failure; or (ii) terminate this Agreement or the applicable Order Form(s), subject to Customer's ceasing all use of the terminating SaaS. The remedies set forth in this Section 8(a) are Customer's sole remedies and Provider's sole liability under the limited warranties set forth in this Section 8(a). THE FOREGOING WARRANTIES DO NOT APPLY, AND PROVIDER STRICTLY DISCLAIMS ALL WARRANTIES, WITH RESPECT TO ANY THIRD-PARTY PRODUCTS.

   (b) EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN SECTION 8(a), THE PROVIDER IP IS PROVIDED "AS IS" AND "AS AVAILABLE AND PROVIDER HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. PROVIDER SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. PROVIDER MAKES NO WARRANTY THAT THE PROVIDER IP, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET CUSTOMER'S OR ANY OTHER PERSON'S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE.

9. Indemnification.

   (a) Provider Indemnification.

   (i) Provider shall indemnify, defend, and hold harmless Customer from and against any and all losses, damages, liabilities, and costs (including reasonable lawyers' fees) ("Losses") incurred by Customer resulting from any third-party claim, suit, action, or proceeding ("Third-Party Claim") that the SaaS or Documentation, or any use thereof, infringes or misappropriates such third party's US intellectual property rights, provided that Customer promptly notifies Provider in writing of the claim, cooperates with Provider, and allows Provider sole authority to control the defense and settlement of such claim.

   (ii) If such a claim is made or appears possible, Provider may, to (A) modify or replace the SaaS or Documentation, or component or part thereof, to make it non-infringing, or (B) obtain the right for Customer to continue use. If Provider determines that none of these alternatives is reasonably available, Provider may terminate this Agreement, in its entirety or with respect to the affected component or part, effective immediately on written notice to Customer, provided it refunds the pro rata unused portion of any Fees paid for such SaaS, subject to Customer's ceasing all use of the terminating SaaS.

   (iii) This Section 9(a) will not apply to the extent that the alleged infringement arises from: (A) use of the Services in combination or conjunction with data, software, hardware, equipment, or technology not provided by Provider or authorized by Provider in writing; (B) modifications to the Services not made by Provider; (C) Customer Data, (D) Third-Party Products; or (E) Customer's breach of this Agreement.

   (iv) THIS 9(A) SETS FORTH CUSTOMER'S SOLE REMEDIES AND PROVIDER'S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED CLAIMS THAT THE SERVICES OR DOCUMENTATION INFRINGE, MISAPPROPRIATE, OR OTHERWISE VIOLATE ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.

   (b) Customer Indemnification. Customer shall indemnify, hold harmless, and, at Provider's option, defend Provider from and against any Losses resulting from any Third-Party Claim based on Customer's, or any Authorized User's: (i) Customer Data; (ii) Customer's breach of any of this Agreement; or (iii) use of the Services by Customer or any Permitted User in combination with any third party software, application or service, provided that Customer may not settle any Third-Party Claim against Provider unless such settlement completely and forever releases Provider from all liability with respect to such Third-Party Claim or unless Provider consents to such settlement, and further provided that Provider will have the right, at its option, to defend itself against any such Third-Party Claim or to participate in the defense thereof by counsel of its own choice.

10. Limitations of Liabilities IN NO EVENT WILL EITHER PARTY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT FOR ANY: (a) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES; (b) LOST SAVINGS, PROFIT, REVENUES DATA, USE, OR GOODWILL; (c) BUSINESS INTERRUPTION; (d) COSTS FOR THE PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES; (e) BREACH OF DATA OR SECURITY; OR (f) COST OF REPLACEMENT GOODS OR SERVICES, EVEN IF SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES WERE FORESEEABLE. IN NO EVENT WILL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID TO PROVIDER UNDER THE APPLICABLE ORDER FORM IN THE 12 MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. LIABILITY ARISING FROM A PARTY'S INDEMNIFICATION OBLIGATIONS HEREUNDER SHALL BE DEEMED TO BE DIRECT DAMAGES. THIS SECTION 10 APPLIES TO ALL LIABILITIES AND DAMAGES REGARDLESS OF CAUSE OF ACTION OR THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR GROSS NEGLIGENCE), OR OTHERWISE.

11. Term and Termination.

    (a) Term. This Agreement shall continue in full force and effect until terminated in accordance with the terms of this Agreement ("Term"). Either party may terminate this Agreement upon written notice to the other party when all Order Forms have expired or been terminated. The initial term of each Order Form will be specified in the Order Form or, if no initial term is specified in an Order Form, the initial term of the Order Form begins on the Order Form effective date and will continue in effect until one year from such date (the "Initial Order Form Term"). Each Order Form will automatically renew for additional successive one (1) year terms either Party gives the other Party written notice of non-renewal at least thirty (30) days prior to the expiration of the then-current term (each a "Renewal Order Form Term" and together with the Initial Order Form Term, the "Order Form Term"). After the expiration of the Initial Order Form Term or any subsequent Renewal Order Form Term, the Provider is authorized to adjust the Fees.

    (b) Termination. In addition to any other express termination right set forth in this Agreement:

    (i) Provider may terminate this Agreement, effective on written notice to Customer, if Customer breaches any of its obligations under Section 2 or 6;

    (ii) either Party may terminate this Agreement, effective on written notice to the other Party, if the other Party materially breaches this Agreement, and such breach: (A) is incapable of cure; or (B) being capable of cure (including any Customer payment obligation hereunder), remains uncured 30 days after the non-breaching Party provides the breaching Party with written notice of such breach; or

    (iii) either Party may terminate this Agreement, effective immediately upon written notice to the other Party, if the other Party: (A) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (B) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency law; (C) makes or seeks to make a general assignment for the benefit of its creditors; or (D) applies for or has appointed a receiver, trustee, custodian, or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.

    (c) Effect of Expiration or Termination. For the provision of SaaS, upon expiration or earlier termination of this Agreement, Customer shall immediately discontinue use of the Provider IP and, without limiting Customer's obligations under 6, Customer shall delete, destroy, or return all copies of the Provider IP and certify in writing to the Provider that the Provider IP has been deleted or destroyed. Provider will delete, destroy, or return copies of Customer Data within a reasonable time after Termination. No expiration or termination will affect Customer's obligation to pay all Fees that may have become due before such expiration or termination, or entitle Customer to any refund.

    (d) Survival. Sections 1, 2(b), 5, 6, 7, 8(d), 9, 10, 11(c), 11(d) and 12 survive any termination or expiration of this Agreement. No other provisions of this Agreement survive the expiration or earlier termination of this Agreement.

12. Miscellaneous.

    (a) Entire Agreement. This Agreement, the Order Form(s), together with any other documents incorporated herein by reference, constitutes the sole and entire agreement of the parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, both written and oral, with respect to such subject matter. In the event of any inconsistency between the statements made in the body of this Agreement, and any other documents incorporated herein by reference, the following order of precedence governs: (a) the Order Form (b) this Agreement, (c) any other documents incorporated herein by reference.

    (b) Notices. Notices sent to either party will be effective when delivered in person or by email, one day after being sent by overnight courier, or five days after being sent by first class mail postage prepaid to the official contact designated by the party to whom a notice is being given. Notices must be in writing and sent: (i) if to Provider, to the following address:

    1 Hardy Road #393, Bedford, NH 03110
    Attention: Billing Department
    Email: billing@subitup.com

    (c) and (ii) if to Customer, to the current postal or email address that Provider has on file with respect to Customer. Provider may change its contact information by posting the new contact information on the Provider's website or by giving notice thereof to Customer. Customer is solely responsible for keeping its contact information on file with Provider current at all times during the Term.

    (d) Force Majeure. Neither party will be liable for delays caused by any event or circumstances beyond Provider's reasonable control, including acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Provider's employees), Internet service failures or delays, or the unavailability or Modification by third parties of telecommunications or hosting infrastructure or third party websites.

    (e) Amendment and Modification. No amendment, supplement, modification, waiver, or termination of this Agreement and, unless otherwise expressly specified in this Agreement, no consent or approval by any party, will be binding unless executed in writing by the party or parties to be bound thereby.

    (f) Severability; Waiver. Any provision of this Agreement found by a tribunal or court of competent jurisdiction to be illegal or unenforceable will be severed from this Agreement and all other provisions of this Agreement will remain in full force and effect. A waiver of any provision of this Agreement must be in writing and a waiver in one instance will not preclude enforcement of such provision on other occasions.

    (g) Governing Law; Choice of Forum. This Agreement shall be governed by the laws of the State of Delaware and the United States without regard to conflicts of laws provisions thereof, and without regard to the United Nations Convention on the International Sale of Goods or the Uniform Computer Information Transactions Act (UCITA). Any controversy or claim arising out of or relating to this Agreement shall be determined by final and binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures or its Streamlined Arbitration Rules & Procedures ("Rules"). The award rendered by the arbitrator shall be final, non-reviewable, non-appealable, and binding on the parties and may be entered and enforced in any court having jurisdiction. There shall be one arbitrator agreed to by the parties within twenty (20) days of receipt by respondent of the request for arbitration or in default thereof appointed by the JAMS in accordance with its Rules. The seat or place of arbitration shall be Atlanta, Georgia. The arbitration shall be conducted, and the award shall be rendered, in the English language. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. The arbitrator will have no authority to award damages exceeding the amount identified in Section 10 of this Agreement.

    (h) Assignment. Customer may not assign or transfer any of its rights or delegate any of its obligations hereunder, by operation of law or otherwise, without the prior written consent of. Any assignment, transfer, or delegation in violation of this Section is null and void. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective permitted successors and assigns.

    (i) Equitable Relief. Each party acknowledges and agrees that a breach or threatened breach by such party of any of its obligations under 6 or, in the case of Customer, Section 2(b), would cause the other party irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach or threatened breach, the other party will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.

    (j) Construction. Except as otherwise provided in this Agreement, the parties' rights and remedies under this Agreement are cumulative. The terms "include" and "including" mean, respectively, "include without limitation" and "including without limitation." The headings of sections of this Agreement are for reference purposes only and have no substantive effect.

    (k) Independent Contractors. Provider's relationship to Customer is that of an independent contractor, and neither party is an agent or partner of the other. Neither party will have, and will not represent to any third party that it has, any authority to act on behalf of the other party.

SubItUp, Inc.
1 Hardy Rd #393
Bedford, NH 03110
+1 617-401-8733
support@subitup.com

Effective Date: 11/13/24

Historical Versions

Dec 2023-Nov 2024